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Gas Emergencies

GAS ESCAPE PROCEDURE

ALL ESCAPES MUST BE REPORTED AND ACTIONED IMMEDIATELY

Immediate Action to be Taken:

1. Turn off meter/emergency control immediately and leave off until escape has been repaired.

2. Extinguish all flames.

3. Ventilate the premises by opening doors and windows.

4. Do not operate any electrical switches.

5. Phone Transco emergency service. Telephone: 0800 111 999 (24 hours)

6. Immediate access to premises will be required by Transco.

Information that should be reported:

1. Customer’s name, address and telephone number.

2. Where the smell of gas is most noticeable.

3. When the smell of gas was first noticed.

4. Whether the gas has been turned off.

5. Is there any smell of gas outside?

6. Are there any special instructions for access?

TRANSCO HELPLINE

Transco operates the 24-hour freephone national gas emergency service. If you are at all concerned about a gas leak, you should call 0800 111 999. Do not call BES Commercial Gas.

The Transco call will not cost you anything. It is operated 24 hours a day, 365 days a year. All calls are recorded and may be monitored.

You will be put through to a trained operator, who will log all important details, which will then be dispatched to an engineer. It is important that you give accurate information, so that Transco can offer the right gas safety advice.

Transco aims to attend all uncontrolled escapes within one hour, and all controlled gas escapes within two hours. A controlled gas escape is one where the person reporting it has confirmed that the gas emergency control valve serving the premises has been turned off and the smell of gas has gone.

Transco engineers will always ‘make safe’ when called to a suspected gas escape. However the terms of its licence does not cover repairs to appliances or installation pipe-work, which cannot be completed within 30 minutes.

The information given above applies regardless of who your gas supplier is.

GAS SAFETY

1. Do not use any gas appliances that you think may have a fault

2. Ensure that all gas appliances are serviced at least once a year by a registered CORGI engineer www.corgi-gas.com

3. Ensure that all ventilation grilles and outside flues are never covered or blocked.

4. Fit a Carbon Monoxide Detector

5. Be aware of the position of your gas meter and mains valve.

6. Ensure that the Transco Emergency Line number is in a visible place. BES Commercial Gas produce free stickers for this purpose.

CARBON MONOXIDE

If any of your gas appliances are faulty they may produce Carbon Monoxide. This is a dangerous by product of natural gas. It is colourless and odourless.

Gas flames should be blue. If your appliances are burning orange or yellow there could be Carbon Monoxide present. If in doubt you should have the appliances checked by a Corgi registered engineer www.corgi-gas.com